FAQ

We accept payment by credit card (Visa, Mastercard, American Express) and Paypal. Payments by check or bank transfer are not accepted, except in exceptional cases. 

Your credit card will only be debited when your order is shipped. In case of unavailability of certain items ordered, only the price relating to the actual products shipped will be debited.

It is possible to pay in 3 installments without charge for orders of 50€ or more.

If you have chosen the option of payment in 3 installments, you will only be debited one-third of the total amount of your order. The remaining two thirds will split up in installments over the following two months.

All packages are shipped within 48 working hours apart from our vacation periods, where this delay will be extended to 5 working days. Our vacations will be indicated on our website one week before they start. You will be notified of all the steps until your order is sent by email. 

Our orders are all shipped by Colissimo and you will receive a tracking number and the link that will allow you to follow your shipment.  

Metropolitan France: between 3 and 5 working days

European countries: between 3 and 5 days depending on country

North America: between 8 and 9 working days (East Coast) / between 10 and 11 working days (West Coast)

Japan: between 8 and 9 working days

Rest of the world: between 8 and 9 working days

We take great care in the preparation of your packages. If despite everything you notice a broken product, missing or an error with your order, please send us an email to contact@lejardinretrouve.comwith a picture. We will send you back the broken or missing item as soon as possible, accompanied by a mini-spray of your choice. 

Our pumps are guaranteed for 5 years from the date of purchase. Do not hesitate to contact us at contact@lejardinretrouve.com and we will send you a new pump as soon as possible.

You can simply order empty bottles or funnel on our site in the accessories category on the main menu, in case of breakage or loss.

Our perfumes are composed of ingredients carefully selected by us for their quality by our perfumer. We are also lucky enough to be the manufacturers of our concentrates, which are produced in our laboratory in Paris. They are then put on alcohol at our conditioner in Chartres, in compliance with the strictest hygiene standards.

Our candles are made of a mixture of mineral and vegetable waxes, which ensure a perfect diffusion of the perfume. They contain synthetic and natural raw materials and comply with European safety standards on Volatile Organic Compounds. 

The porcelain bowl is reusable, compatible with food, and can be put in the dishwasher and in the microwave.

Our creams and scrubs are composed of 99% of natural ingredients, the perfume is compliant with IFRA standards. Our care products can be used without risk by pregnant women and children over 3 years old. 

We still recommend making a test on your arm by applying a small quantity of the product (the size of a one euro coin). If you do not see any reaction after 24 hours, you can start using your product according to the recommendations on the tube.

Have you noticed our Perfumist® module? It's the little red icon at the bottom right of our website. It is a small tool to help you choose your fragrance. If you click on the Perfumist® icon, you will be able to indicate in the search bar the name of your current perfume, or even a discontinued reference, and know which perfume from Jardin Retrouvé is closest to it.

Don't hesitate to contact us on our social networks or by e-mail at contact@lejardinretrouve.com if you need help choosing your perfume. We'll be delighted to help you and give you the same experience as in our boutique.

Send us an email at contact@lejardinretrouve.com or contact us on our social networks. We will be happy to discuss a possible collaboration with you. 

If you are a journalist and you would like to visit our store or discover our products, do not hesitate to send us an email at contact@lejardinretrouve.com so that we can organize a mailing or a visit.

If you wish to discover our perfumes, you can order mini-sprays. These will be refunded to you in the form of vouchers valid for an unlimited period of time on all of our products excluding mini-spray. This refund does not include shipping costs.

During your order, you can choose the option "without pack". This does not mean that your bottle will arrive naked, on the contrary, it will be slipped into a fabric pouch and carefully placed in a package with a paper padding. Do not hesitate to use this pretty pouch as protection for your bottle in your bags and suitcases.

To benefit from a 10% discount on your first order, simply subscribe to our newsletter and you will receive a code that will allow you to benefit from it.

We offer you a choice of gift cards of different values that are valid on our e-shop and in our boutique. They are digitalized cards that can be sent by email or printed by you and sent to the person of your choice. These cards contain a unique gift code that is valid for one year on all our products.

Have you noticed our Perfumist module? It's the little red icon in the bottom right corner of our site. If you click on it you will be able to indicate, in the search bar, the name of the current fragrance of the person you want to give a gift to, or even a discontinued reference and know which is the scent of the Jardin Retrouvé that is closest to it.

Do not hesitate to ask us on our social networks or by email at contact@lejardinretrouve.com if you need more personalized advice, we will be happy to help you.

If you wish to offer perfume, you can ask during your order (in the remarks, when you validate your basket) that you would like a gift wrap.  We can also write on a card, a personalized message of fewer than 200 characters for the person who is to receive your gift.